Refund policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will rectify the issue immediately.
Exchanges and Refunds
We want you to be VERY happy with our service and product. If you're not fully satisfied, please return the product in its original condition and packaging within 30 days of your order date. You can exchange it for a different size/style or we can simply give you back a full refund of the purchase price (excluding shipping & handling).
To return merchandise for any reason:
- Please email us at info@smudgeguard.com
- We will email you the return instructions.
- Please be sure to return the unused item in its original packaging.
- We recommend that you use UPS or Insured Parcel Post for shipment. Smudge Guard LLC is not responsible for return postage or lost or undelivered items.
- Please allow up to 4 weeks to receive your refund or exchange.